Chiltern Citizens Advice Bureau – Mobile Phone Service Charter

Tuesday, March 20th, 2018
Filed under: News Item

CAB C Logo

CHILTERN CITIZENS ADVICE BUREAU

MOBILE PHONE SERVICE CHARTER

 

First ever scheme for mobile phone shops benefits Amersham & Chesham

Last year the Citizens Advice national helpline received over 17,000 calls about problems with mobile phones, 43% of which related to faulty mobile phone handsets. A common theme of the complaints is that when it comes to repairs, consumers’ rights are not very clear.

Backed by Trading Standards, Chiltern District Council, Amersham Town Council and Chesham Town Council, Citizens Advice Chiltern have introduced the first ever registration scheme in the country for mobile phone repair shops, committing to an excellent level of service. This is an excellent outcome for residents of Amersham and Chesham as they will be the first to benefit from the initiative and will know they can really trust the independent shops when they have a problem with their phone.

The Charter will be displayed so customers know what they can expect, requirements range from providing quotes and guarantees for repairs to advising customers to back up their phones and checking whether they might already be insured for the cost of a repair. The initiative will enhance the reputation of the shops, give confidence to local customers and protect the high street.

To address this Citizens Advice Chiltern have put together a handy leaflet explaining who to turn to if your mobile breaks. These will be widely distributed in libraries, council offices and GP surgeries, and is displayed on their website www.chilterncab.org.uk These additional documents might also prove useful – Mobile Phone Repairs Advice Leaflet and Service Charter mobile phones Jan 2018.

The scheme launched on 1st March at the Chiltern District Council offices in Amersham with traders who have signed up being presented with their certificate.  The launch event was attended by local mayors, key councillors, Trading Standards and National Citizens Advice.

Mobile Phone Shops registered to the scheme

Amersham

Talking Mobiles – 01494 433555

In-Cell – 01494 258963

Cartridge World – 01494 434373

 

CEP event 140318

 

Other Recent News

  • ATC New Mayor Announced!
  • ATC welcomes Councillor Mark Flys as New Mayor of Amersham! It is with great pleasure to announce that Councillor Mark Flys has been elected as the new Mayor of Amersham. Councillor Flys accepted the Chains of Office from outgoing Mayor, Councillor Caroline Jones, at the Annual Statutory Meeting of the Town Council which took place [More…]

  • Community Matters
  • Please support Amersham in Bloom by popping a green token into ‘our’ Community Matters slot at Little Waitrose in Amersham. The more green tokens…the more improvements we can make this summer… Thanks once again to Little Waitrose & Partners for supporting the bloom initiative.   [More…]

  • Amersham In Bloom
  • Colourful tulips across the town We hope that you’re enjoying the wonderful display of tulips that we planted beneath the street signs around town. A huge thank you to all the residents that kindly sponsored the bulbs back in autumn and to Patrick Hudgell for the wonderful photographs. Amersham working as a community! [More…]

  • HAPPY EASTER!
  • Happy Easter from all at the Town Council. If you haven’t had the opportunity to pop down to the Memorial Gardens this weekend then try to squeeze in a visit as the tulips are looking absolutely spectacular at the moment. You will not be disappointed!! [More…]