HRH The Duke of Edinburgh

HRH The Duke of Edinburgh

10 June 1921 – 9 April 2021

Chiltern Citizens Advice Bureau – Mobile Phone Service Charter

Tuesday, March 20th, 2018
Filed under: News Item

CAB C Logo

CHILTERN CITIZENS ADVICE BUREAU

MOBILE PHONE SERVICE CHARTER

 

First ever scheme for mobile phone shops benefits Amersham & Chesham

Last year the Citizens Advice national helpline received over 17,000 calls about problems with mobile phones, 43% of which related to faulty mobile phone handsets. A common theme of the complaints is that when it comes to repairs, consumers’ rights are not very clear.

Backed by Trading Standards, Chiltern District Council, Amersham Town Council and Chesham Town Council, Citizens Advice Chiltern have introduced the first ever registration scheme in the country for mobile phone repair shops, committing to an excellent level of service. This is an excellent outcome for residents of Amersham and Chesham as they will be the first to benefit from the initiative and will know they can really trust the independent shops when they have a problem with their phone.

The Charter will be displayed so customers know what they can expect, requirements range from providing quotes and guarantees for repairs to advising customers to back up their phones and checking whether they might already be insured for the cost of a repair. The initiative will enhance the reputation of the shops, give confidence to local customers and protect the high street.

To address this Citizens Advice Chiltern have put together a handy leaflet explaining who to turn to if your mobile breaks. These will be widely distributed in libraries, council offices and GP surgeries, and is displayed on their website www.chilterncab.org.uk These additional documents might also prove useful – Mobile Phone Repairs Advice Leaflet and Service Charter mobile phones Jan 2018.

The scheme launched on 1st March at the Chiltern District Council offices in Amersham with traders who have signed up being presented with their certificate.  The launch event was attended by local mayors, key councillors, Trading Standards and National Citizens Advice.

Mobile Phone Shops registered to the scheme

Amersham

Talking Mobiles – 01494 433555

In-Cell – 01494 258963

Cartridge World – 01494 434373

 

CEP event 140318

 

Other Recent News

  • HRH The Duke of Edinburgh – 10 June 1921–9 April 2021
  • The Mayor, Councillors and staff of Amersham Town Council were deeply saddened to learn about the death of His Royal Highness The Duke of Edinburgh on Friday 9 April. Since his marriage to Her Majesty Queen Elizabeth II on 20th November 1947, he has dedicated his life to serving this nation and being Her Majesty’s [More…]

  • Community Tree Plant – Monday 3rd May 2021
  • We are delighted to announce that the Town Council is holding a community tree planting event between 9.30am and 11am on the May Day Bank Holiday at Willow Wood. With just 300 trees left to plant – completing a legacy project which has seen 6,000 trees planted in Willow Wood over the past eight years [More…]

  • HS2 Update
  • We have received a notification from Align (on behalf of HS2) which will be going out to households in Hyde Heath and Little Missenden in regards to a propoposed closure of the A413 over two weekends this month. The work may impact residents within Amersham. Align are still seeking consent for the work, but are [More…]